Marco Serrão

Marco is a global human resources executive with nearly 20 years of experience leading people and organisational transformation across Europe, Asia, and South America. His career spans senior HR leadership roles in the telecommunications, technology, and energy sectors, where he has consistently driven cultural change, business agility, and strategic alignment between HR and long-term business goals.

Marco has managed large-scale HR operations in complex, multi-market environments, overseeing teams and initiatives impacting over 40,000 employees. He brings deep expertise in talent development, organisational design, agile ways of working, strategic workforce planning, and digital upskilling, working closely with executive leadership to deliver measurable outcomes. He began his career at Siemens in Lisbon and went on to hold pivotal roles at Nokia, Vodafone, Deutsche Telekom, and Galp.

At Nokia, he led HR for global R&D teams and played a key role in post-merger integration. At Vodafone, he supported global technology departments and later led the agile digital transformation in Italy. At Deutsche Telekom, he shaped the people strategy for the European region, embedding a purpose-driven culture and scaling agile practices. More recently, at Galp, he led the company´s cultural transformation (new purpose, values and EVP) and professionalisation of the HR & Spaces department.

Marco holds a Master’s degree in Human Resources Psychology in Leadership and Innovation, from the University of Lisbon, and a post-graduate specialisation in Digital Transformation, from the University of California, Berkeley, Haas School of Business. Fluent in five languages, he brings a strong cross-cultural perspective and a passion for building future-ready organisations.